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The Best Internet Provider In My Area – There are many ISPs available, from big names like Verizon Fios and Comcast Xfinity to smaller brands like Optimum and even local providers serving a single city or region.
So how to choose? Which providers make people happy and which have room for growth?
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To find out, we asked thousands of real customers across the country to find out how satisfied they were with their Internet Service Provider (ISP) in key areas such as speed, reliability and customer service. Here are the results.
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Overall, we’ve seen fiber providers dominate in key categories where people have a strong desire to bundle services from a single provider.
Verizon Fios didn’t just top the overall ranking. It also ranks first in several major categories: internet speed, reliability, installation and setup, customer support, and value.
And its high rating is well-deserved – the provider has a lot to offer, including excellent fiber-optic speeds and reliable service. It really goes to show that understanding the basics goes a long way.
Wondering if Verizon Fios is available in your area? Enter your zip code and we’ll take care of the rest:
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Although the provider has decent performance in the installation and configuration category (fourth place), it can’t keep up with the competition. And sadly, this isn’t new: the provider also took a spot in our survey of TV providers last year.
How are you? Well, Spectrum Charter is the result of a major merger between Time Warner Cable and Bright House Networks. This merger is still ongoing and the company is undergoing many changes as it incorporates three different billing practices, customer service representatives and company policies.
Now, all that said, the score isn’t particularly low compared to the other providers on the list, and the scores for all providers have improved over the last few years.
So while this may seem like very bad news for Spectrum, we wouldn’t worry too much if it was the only option in town. We hope that the company can change the situation.
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We have a very close race here between Verizon Fios and Xfinity, with just 0.02 points separating them in this important category. AT&T complements all three.
The secret sauce here is definitely the fiber. Verizon Fios and AT&T are primarily fiber providers, and while most of Xfinity’s plans are cable, its fastest 2,000 Mbps service is also fiber.
The trifecta returns to the reliability category. However, fiber seems to be the key to a reliable network.
While traditional cable lines are also very reliable, fiber optic signals take it to the next level by minimizing the possibility of interference.
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Xfinity’s reliability is even more impressive given its wide coverage area. This service is available in forty states across the country.
This time, Xfinity has the upper hand. From personal experience, the Xfinity modem and router combo is definitely one of the best ISP gateways we’ve used. Verizon and AT&T round out the top three again.
It should be noted that satisfaction with the modem is not related to the actual use of the provider’s modem. Check:
Fiber and DSL providers usually require special equipment to use their services, making it difficult to find alternatives.
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But because cable is a universal standard, if you need to upgrade your connection, most providers have lots of options on Amazon for third-party modems/routers, such as the popular NETGEAR model that works with all major cable providers.
Installation and configuration are a small but important part of your relationship with your provider. This is often the first point of contact with a company’s technical and customer service staff, and this is where a bad experience can ruin the entire relationship.
Fortunately, none of our providers have scored less than 4.00 on installs (this is the only category that applies).
ISPs understand that this is an important part of building long term relationships with their customers.
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And we have a newcomer! Frontier dropped Xfinity out of the top three (and actually into the bottom three) to take a spot behind Verizon.
Customer support is a big deal. After all, once you’ve signed your life to a two-year contract, you’ll have to stay with the provider every day, and you’ll probably need some help during those two years.
Fortunately, two of the fastest and most reliable Internet services are also highly rated for customer service. Frontier also makes sense here, as it is a smaller provider that needs a competitive advantage.
Tip: It sounds simple, but many connection problems you may encounter can be solved by resetting your modem and/or router settings.
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Oh! Now things get interesting. It seems that while customers are very happy with the speed and reliability of Verizon, Xfinity, and AT&T, they are less than happy with these providers’ sometimes high monthly fees.
If you look at the scores, you’ll see that even the best providers score well below four stars. In fact, satisfaction with monthly billing remained the lowest of all the categories we looked at by a significant margin.
There are lots of potential factors here, but we think the root cause is a combination of a few minor fees and prices that often increase significantly after a year or two.
CenturyLink offers a Price-for-Life® guarantee on all of its internet plans and never asks you to sign a contract—two things we love.
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Based on the previous section on bill satisfaction, Verizon and AT&T customers understand they are paying a high price, but still find it worth it.
Suddenlink customers also feel they are getting great value for their money. And it’s no surprise that Suddenlink scores well across all of our categories.
One way to get the most out of your Internet service is to combine it with your TV or telephone. You’ll often save more this way, and many of the best deals and specials come in bundles.
Consolidating services is a great way to save money and increase the value you get from your providers.
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Adding phone service to TV and Internet can cost an additional $5 per month, and is great for emergencies like power outages and cell towers down but still working landline phones.
You may have noticed the lack of satellites in this survey. That’s because satellite Internet is a highly specialized product, and it’s usually slower or more expensive than other options—with one big exception.
If you’re in a very remote area, it makes sense to pay for satellite internet if your only option is dial-up internet. It’s also great for campers and other frequent travelers who want to use Internet services.
Using Pollfish, an independent research platform, we surveyed over 2,000 real customers from the largest US ISPs. We then combed through the data to find the top-ranked providers in these important categories, as well as detailed information about how customers use those services.
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We can’t wait to see how this trend changes over the next year as new Wi-Fi standards and 5G cellular services start rolling out to consumers. Can fiber maintain its lead? We can’t wait to find out.
Want to quickly find out what our top providers are available in your area? Just enter your zip code.
Dave is a freelance writer with a passion for technology and how it can improve our lives. His work has been published on various sites on the Internet. Country life in America can be as happy as you can imagine. For many, there’s lots of fresh air, lots of open space, friendly people, and a slower pace of life than downtown. The only downside to living in the countryside is when you look at an ISP by zip code, the choices are slim. Staying connected when you live in some of America’s most rural areas was hard to do in the past and can still be difficult.
The internet hasn’t been a big part of our lives in a long time, but it is a necessity for billions of people around the world. Most Americans now rely on broadband to make appointments, keep track of their children’s lives, keep up with the latest developments, work, play, and stay in touch with friends and family. If public schools don’t have reliable internet access in the classroom, they will be out of competition. Cities also rely on the Internet because broadband allows local businesses to compete.
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If the ISP in the ZIP code provides subscribers with reliable broadband at an affordable price, rural communities will be better off with the access. Businesses can trade locally and sell cheaper from far away. Doctors can practice telemedicine, which allows people far from urban centers to access specialized treatment. Teachers can use virtual
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